Corrections Policy

Effective date: 25 October 2026

1. What Can Be Reported?

Readers may report errors or concerns involving:

• Incorrect or outdated highway toll charges.
• Wrong vehicle classifications or toll exemptions.
• Outdated road closures, restrictions or diversions.
• Inaccurate FASTag or payment troubleshooting instructions.
• Incorrect vehicle-service or e-Challan procedures.
• Broken links or references to outdated official sources.
• Misleading statements about government or payment-provider affiliation.
• Potential copyright or trademark infringement.

2. How to Submit a Correction

Visit our Contact Us page and provide:

1. The URL of the article or page concerned.
2. A description of the information believed to be incorrect.
3. The correct information, if known.
4. A relevant official notification, document or reliable source, where available.
5. Your contact details if you would like a response.

Please do not submit passwords, OTPs, payment credentials or sensitive personal documents.

3. How We Review Correction Requests

When a correction request is received, we aim to:

1. Identify the content and claim being challenged.
2. Check relevant primary sources and supporting evidence.
3. Determine whether the issue involves a factual error, outdated information or a difference in interpretation.
4. Correct, clarify, update or remove content when appropriate.
5. Add a correction or update note when the change is material.

Not every request will result in a change. Decisions are based on the available evidence and the nature of the concern.

4. Types of Content Changes

5. Corrections to Toll Charges and Highway Advisories

Toll rates, road restrictions and travel arrangements may change with limited notice.

When reviewing such information, we aim to identify the applicable route or toll plaza, vehicle category, effective date and source.

Readers should always verify time-sensitive travel information directly with the responsible authority before making important decisions.

6. Copyright and Trademark Concerns

We respect the intellectual-property rights of others and review notices concerning allegedly unauthorised use of protected material.

Rights holders may submit concerns through our Contact Us page.

We may temporarily restrict access to disputed material while reviewing the notice and take appropriate corrective action where warranted.

We do not consider a disclaimer or attribution alone sufficient to authorise the use of protected material.

7. Transparency of Updates

For material factual corrections, we aim to provide an appropriate note describing what changed.

For routine formatting changes, spelling corrections or minor link repairs, a separate correction notice may not be necessary.

We do not intentionally alter article dates to imply that outdated information is newly reported.

8. Response Times

We aim to review incoming reports as promptly as practical. The time required may vary depending on the complexity of the issue, availability of official sources and need for further verification.

Urgent concerns involving potentially harmful misinformation or intellectual-property infringement may be prioritised.

9. Contact Us

To request a correction, report outdated information or raise an intellectual-property concern, please visit:

Submit a Correction Request