24×7 Active Helpline

Rajmargyatra
Customer Care
Toll Free Number

Official NHAI National Highway Helpline for FASTag issues, Annual Pass queries, highway emergencies & toll complaints — available round the clock.

📞 Call 1033 Now 🛣️ Buy Annual Pass
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NHAI Toll Free Number

1033

✅ Free from any phone in India

🌍 Available in 15+ Indian Languages

⚡ Emergency Response Available

All Contact Channels at a Glance

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Toll Free Helpline

1033 24×7 Available
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Rajmargyatra App

In-App Support

iOS & Android
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Official Website

rajmargyatra.nhai.gov.in Online Portal
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IHMCL Portal

FASTag Grievances

Online

What is Rajmargyatra Customer Care?

Rajmargyatra is the official citizen-centric mobile application and web platform launched by the National Highways Authority of India (NHAI) and IHMCL (Indian Highways Management Company Limited). It serves as the single-window solution for all National Highway services in India.

The Rajmargyatra customer care toll free number is 1033 — a four-digit Universal Access Number (UAN) available 24 hours a day, 7 days a week, 365 days a year. Whether you're dealing with a FASTag deduction error, an Annual Pass query, a road emergency, or a pothole complaint, this single number connects you to expert support instantly.

The 1033 helpline is integrated with highway operations facilities including toll plaza ambulances, patrol vehicles, cranes, and other emergency responders. It offers multi-lingual support in English, Hindi, and over 13 regional languages, ensuring accessibility for road users across India.

📋 Quick Reference: Rajmargyatra Helpline 1033

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Helpline Number: 1033
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Type: Universal Access Number (UAN)
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Cost: Completely Free (Toll-Free)
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Availability: 24×7, all days
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Languages: 15+ Indian languages
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Authority: NHAI / IHMCL

Services Available on 1033 Helpline

The Rajmargyatra 1033 helpline handles both emergency and non-emergency issues across National Highways. Here's a complete breakdown:

Category Issue Type Response Time Priority
🆘 Emergency Road Accidents, Medical Emergencies Immediate Critical
🆘 Emergency Vehicle Breakdown, Stranded on Highway Within 30 mins High
💳 FASTag Wrong Toll Deductions 7–10 Days Medium
💳 FASTag Blacklisted Tag, Blocked FASTag 24–48 Hours Medium
🛣️ Annual Pass Pass Activation Issues Within 2 Hours Normal
🛣️ Annual Pass Pass Eligibility, Refund Queries 3–5 Days Normal
🛤️ Road Conditions Potholes, Damaged Roads 7–14 Days Low
🛤️ Road Conditions Street Lights, Signage Issues 14–21 Days Low
ℹ️ Information Toll Rates, Plaza Details, Amenities Instant Info

NHAI FASTag Annual Pass — Charges & Details 2026

The FASTag Annual Pass is managed through the Rajmargyatra platform. Here are the complete charges and details for FY 2026-27:

Annual Pass Fee (FY 2025–26)

₹3,000

Base year rate (Aug 2025)

200 toll-free crossings or 1 year

Annual Pass Fee (FY 2026–27)

₹3,075

Revised from 1 April 2026 NEW

200 toll-free crossings or 1 year

Complete Annual Pass Details

Parameter FY 2025–26 FY 2026–27
Annual Fee₹3,000₹3,075
Toll Crossings Allowed200 crossings200 crossings
Validity Period1 Year from activation1 Year from activation
Activation TimeWithin 2 hoursWithin 2 hours
Eligible Toll Plazas1,150 plazas1,150+ plazas
Vehicle Types EligiblePrivate Cars, Jeeps, VansPrivate Cars, Jeeps, Vans
Transferable?No — Non-transferableNo — Non-transferable
Payment via FASTag Wallet?Not allowedNot allowed
State Highway CoverageNot coveredNot covered
SMS NotificationYes — IncludedYes — Included
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Pro Tip: Buy Annual Pass via Rajmargyatra

Purchase your FASTag Annual Pass directly through the official Rajmargyatra app or website. Activation happens within 2 hours. Click here to buy Annual Pass →

How to Contact Rajmargyatra Customer Care

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Via Phone (1033)

  1. 1Dial 1033 from any mobile or landline
  2. 2Select your preferred language from the IVR menu
  3. 3Press option for Emergency or Non-Emergency
  4. 4Explain your issue with your FASTag/Transaction ID
  5. 5Note down the complaint/ticket number for tracking
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Via Rajmargyatra App

  1. 1Download the Rajmargyatra app (iOS / Android)
  2. 2Login with your registered mobile number
  3. 3Tap on "Report Issue" or "Complaints" section
  4. 4Select category: FASTag / Annual Pass / Road Issue
  5. 5Submit with details and track your complaint status

Bank-wise FASTag Customer Care Numbers

For bank-specific FASTag issues like balance, KYC, and linking problems, contact your issuing bank directly:

Bank / Issuer Customer Care Number Availability
NHAI FASTag (via 1033)103324×7
SBI FASTag1800-11-221124×7
HDFC Bank FASTag1800-120-124324×7
ICICI Bank FASTag1800-200-334424×7
Axis Bank FASTag1800-419-696924×7
Paytm Payments Bank0120-4456-4569 AM–9 PM
Kotak Mahindra Bank1860-266-081124×7
Yes Bank FASTag1800-120024×7

* Contact your issuing bank for wallet recharge, KYC updates, and linking issues. For toll-related disputes, always call NHAI 1033.

Frequently Asked Questions (FAQs)

Most common questions about Rajmargyatra customer care, 1033 helpline, and Annual Pass:

What is the Rajmargyatra customer care toll free number? +
The Rajmargyatra customer care toll free number is 1033. It is the official NHAI National Highway Helpline — a 4-digit Universal Access Number (UAN) that is completely free to call from any mobile or landline in India, available 24 hours a day, 7 days a week.
Is the 1033 helpline really free to call? +
Yes, 1033 is completely toll-free. You will not be charged any call charges whether you call from a prepaid mobile, postpaid mobile, or landline. The number works across all telecom operators including Jio, Airtel, BSNL, and Vi.
My FASTag was wrongly deducted. What should I do? +
Call 1033 within 72 hours of the wrong deduction. Keep your FASTag transaction ID (from the SMS you received) handy. You can also raise a complaint on the IHMCL portal or via the Rajmargyatra app. Most disputes are resolved within 7–10 working days.
How much is the NHAI Annual Pass fee in 2026? +
For FY 2026–27, the NHAI FASTag Annual Pass fee has been revised to ₹3,075 (increased from ₹3,000 since 1 April 2026). The pass provides 200 toll-free crossings on National Highways and National Expressways for one year from activation, whichever comes first.
Can I use my FASTag wallet balance to pay for the Annual Pass? +
No. The Annual Pass fee (₹3,075) must be paid separately through the Rajmargyatra app or NHAI website using net banking, UPI, debit/credit cards, or other payment options. Your existing FASTag wallet balance continues to work for State Highway tolls, parking, etc.
Does the Annual Pass work on State Highways? +
No. The FASTag Annual Pass is valid only at NHAI-operated toll plazas on National Highways and National Expressways. Regular FASTag charges from your wallet apply on State Highways, local roads, bridge tolls, and parking facilities.
How long does it take to activate the Annual Pass? +
The Annual Pass is activated on your FASTag within 2 hours of successful payment confirmation. You will receive an SMS notification on your registered mobile number once activation is complete.
In which languages is the 1033 helpline available? +
The 1033 helpline provides multi-lingual support in English, Hindi, and over 13 other regional Indian languages including Tamil, Telugu, Bengali, Marathi, Gujarati, Kannada, Punjabi, Malayalam, Odia, and more.
Who is eligible for the FASTag Annual Pass? +
The Annual Pass is available to owners of private non-commercial vehicles such as cars, jeeps, and vans with a valid, active FASTag linked to the vehicle's registration number (verifiable through the VAHAN database). Commercial vehicles and vehicles registered only with chassis numbers are not eligible.
Which vehicles are exempt from paying toll on National Highways? +
The following categories are exempt from National Highway tolls: Defence and paramilitary vehicles on duty, ambulances, vehicles carrying the President/Governor/Chief Justice, fire brigade and police vehicles on emergency duty. Local residents living within 20 km of a toll plaza can apply for a subsidised Local Resident Pass.

About Rajmargyatra — NHAI's Official Highway Platform

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National Highway Network

Rajmargyatra covers over 1,150 NHAI toll plazas across India's National Highway network, providing seamless travel with FASTag and Annual Pass.

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Official Mobile App

Download the Rajmargyatra app on iOS and Android to manage your FASTag, buy Annual Pass, plan routes, and report issues — all in one place.

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24×7 Emergency Support

The 1033 helpline is integrated with ambulance, patrol vehicle, and crane services at toll plazas to provide immediate on-road emergency assistance.

Ready to Drive Smarter on India's Highways?

Get your FASTag Annual Pass, plan your route, and keep 1033 handy for any highway help you need.

🏠 Visit Rajmargyatra.com 🛣️ Get Annual Pass ₹3,075 📞 Call 1033 Free