KM 001 · NEW FASTag SERVICE · 2026
OneTag FASTag Portability
Change your FASTag issuer bank without removing the physical FASTag already affixed to your vehicle. OneTag is now available through NHAI's Rajmargyatra App.
How to Switch Issuer ↓Home › FASTag › OneTag Portability
OneTag lets NETC FASTag users switch issuer bank while keeping the existing physical FASTag. Rajmargyatra guides the user through eligibility checks, secure verification, consent, selection of a preferred issuer and onboarding. The old issuer handles the previous wallet, refunds and pending transactions; the selected issuer completes new onboarding.
KM 002 · WHAT IT MEANS
What Is OneTag FASTag Portability?
OneTag is a NETC FASTag portability solution launched to increase user choice. An eligible user can move to a different issuer while retaining the FASTag sticker already fixed to the vehicle, reducing the need for repeated tag production, dispatch and reissuance.
Earlier Issuer Change
Changing provider could involve closing the old relationship and obtaining another physical tag.
With OneTag
The physical NETC FASTag remains on the vehicle while the issuer relationship changes through the portability framework.
KM 003 · PORTABILITY PROCESS
How to Change FASTag Issuer Using OneTag
Open OneTag
Access FASTag portability in the Rajmargyatra App.
Eligibility
The process checks eligibility for portability.
Verify & Consent
Complete secure verification and customer consent.
Select Issuer
Choose the preferred issuer offered in the journey.
Onboarding
The selected issuer completes onboarding after successful portability.
Exact screens, participating issuers and verification requirements may evolve. Follow the current in-app instructions.
KM 004 · WALLET & REFUNDS
What Happens to the Old FASTag Wallet?
The official launch material does not describe the old wallet balance as automatically moving to the new issuer. Instead, it defines responsibilities for the previous and new issuer relationships.
Previous Wallet & Transactions
The existing issuer handles customer verification and manages the previous wallet, refunds, pending transactions and related matters.
New Onboarding
The selected issuer completes onboarding and provides services after successful portability.
Do not assume the old wallet balance automatically transfers. Follow the instructions from the existing issuer and the Rajmargyatra portability process.
KM 005 · WHO OPERATES IT?
IHMCL + NPCI + Issuer Banks
OneTag is a joint initiative of IHMCL and NPCI. NPCI provides the central technology framework, facilitates portability and updates issuer details in NETC. Toll acquirers and plazas continue processing transactions through the existing framework.
IHMCL / NHAI
FASTag ecosystem and Rajmargyatra service.
NPCI
Central portability technology and NETC issuer updates.
Issuer Banks
Verification, wallet/refund handling and onboarding roles.
KM 006 · BEFORE SWITCHING
3 Things to Check Before Porting
Old Wallet / Refund
Record your current wallet/account status and keep transaction references until pending matters are resolved.
Pending Transactions
Recent unsettled toll or recharge transactions remain matters for the existing issuer under the published framework.
New Issuer Terms
Review the onboarding information and services presented for the issuer you select before giving consent.
KM 007 · TOLL PLAZAS
Does OneTag Change Toll-Plaza Operation?
No new physical tag is required. NPCI updates issuer details within NETC while toll acquirers and toll plazas continue processing transactions through the existing framework. OneTag changes the issuer relationship; it does not replace FASTag itself.
FASTag Complete Guide → Recharge Guide →KM 008 · RAJMARGYATRA
More FASTag Services
NHAI places OneTag alongside other Rajmargyatra citizen services such as FASTag Annual Pass, FASTag Local Pass and Emergency Helpline 1033.
KM 009 · QUICK ANSWERS
OneTag FASTag FAQs
Yes. OneTag enables eligible NETC FASTag users to switch issuer while retaining the physical tag already affixed to the vehicle.
NHAI announced on September 17, 2026 that OneTag portability is available through the Rajmargyatra App.
The official announcement does not say it automatically transfers. The existing issuer manages the previous wallet, refunds, pending transactions and related matters.
The selected issuer completes onboarding and provides services after successful portability.
KM 010 · OFFICIAL SOURCES
Verify in Rajmargyatra
OneTag is new, so participating issuer choices, eligibility details and the in-app journey may evolve. Use the current Rajmargyatra App for the actual portability request.
Official NHAI Announcement →Editorial update: October 5, 2026 · RajMargYatra Editorial Team